Frequently asked questions
This is our brand-new membership programme that rewards you with points, vouchers, and perks whenever you shop with us.
Simply sign up online or in-store—it’s completely free!
Earn 10 points for every dollar spent. Plus, enjoy bonus points when you complete your profile, subscribe to our newsletter, or refer a friend.
Points cannot be earned on promotional items, sale items, gift vouchers, or services.
Yes, all points are valid for one year from the date they are earned. Don’t worry—we’ll remind you before they expire so you won’t miss out.
Log in to your Backstage Club account online anytime, or ask our retail team when shopping in-store.
Redeem your points directly through your account, or when you shop in-store.
Your Backstage Club tier is based on your cumulative spend from the date you enter each tier. Once your spending meets the entry requirement for the next tier within 1 year of entering your current tier, your status will automatically upgrade.
Your tier is maintained automatically as long as your cumulative spend meets the entry requirement for the next tier within your 1-year tier validity period. No action is needed on your end.
If your cumulative spend does not meet the entry requirement for the next tier within that 1-year period, your tier will reset and you will need to requalify from your current tier.
You can log in to your membership dashboard at any time to view your current tier status, accumulated spend, and tier validity period.
Yes—your Backstage Club membership is valid across both channels, so you can enjoy your rewards anytime, anywhere.
Our customer care team will be happy to assist. Reach us at admin@sonata-dancewear.com








