Local Delivery (Singapore)
Free for orders $200 and above. For orders below $200, shipping rates will be calculated and shown at checkout according to courier service chosen.
Duration: Up to 5-7 business days, varies according to courier service chosen (weekends and public holidays not included).

International Shipping
Shipping fees are calculated at the checkout page, after you have keyed in your address.
Duration: Up to 7-14 business days, varies according to courier service chosen (weekends and public holidays not included).

Taxes & Duties
For international customers, please note that your items may be subject to your local customs taxes, charges, or import duties. These charges are the buyer’s responsibility and are not included in the item price or shipping rates. We advise customers to check on their own countries' import tax before making an online purchase.

Delivery timeframes include the packing of your order upon confirmation. All deliveries come with a tracking number.

We ship worldwide, except to Malaysia and Thailand.

For Malaysia and Thailand, you can shop at their respective websites:

Sonata Malaysia

Sonata Thailand

If you wish to receive your in-stock items first, please place separate orders for in-stock and pre-order/backorder items.

For orders with pre-order/backorder items, the order will only be shipped when all items are ready.

Unfortunately, amendments or cancellations can't be made once your order's been confirmed.

We always want to make sure your order is delivered to you as soon as possible, so orders are sent for processing as soon as we confirm it.

Tip: Double-check your orders carefully before checking out and making payment!

Unfortunately, this option is not available at the moment.

Refunds 
We exercise a company-wide final sale policy. We enforce a strict no refund policy across all products. With the exception of manufacturing defects or sold-out items, we will verify and notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Ensure that the items do not fall under the exceptions/non-exchangeable items list. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at admin@sonata-dancewear.com. Please include in your email:
- Photo of items with manufacturing defects
- Detailed explanation of the issue with your order

If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. The fastest way to ensure you get what you want is to return the item you have once the exchange request is accepted, make a separate purchase for the new item.

Kindly note that delivery fees will apply for online exchanges (i.e. $5 fee for local delivery, shipping charges as calculated for international delivery.)

You can always contact us with any questions at admin@sonata-dancewear.com, we will respond within 2-3 business days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Certain types of items cannot be exchanged/returned, like custom products (such as special orders/pre-orders/backorders or personalized items), and personal goods (such as footundeez, half soles, undergarments, tights, and socks). Please get in touch if you have questions or concerns about your specific item. 

*Unfortunately, we cannot accept exchange/returns on sale items or gift cards.

For online orders: We accept payment via Visa, Mastercard, American Express.

Please take a screenshot of the error message (if any) and drop us a message here. Thank you!

Yes, you need to have an account with us to place an order.

Sign up here (it's free!)

Head over to our login page and you will be sent a OTP to your email.

If you're prompted to create a new account, the email you have entered is not registered for an account with us. Sign up and create a new account with us.

If you're still unable to access your account, feel free to contact us.

Colours rendered on digital screens will have some variation with the original fabric colours, because monitors and other electronic devices (eg. mobile phones) have varying abilities to display colours. For example, a higher DPI resolution on the screens can provide clearer images.

Due to the possible risks that online colours will have some variations with the original fabric colour, the differences cannot be considered as a production defect.