FAQs

Orders & Delivery

What are the delivery options and when can I receive my order?

Please note that due to the current COVID-19 situation, international parcels may take a little longer than usual to arrive to our customers, depending on each country’s circumstances.. Thank you for your understanding!

Local Delivery (Singapore)
Free for orders $50 and above
$4 for orders below $50
5-7 business days (weekends and public holidays not included)

International Shipping
Shipping fees are calculated at the checkout page, after you have keyed in your address.
5-10 working days (weekends and public holidays not included)

Taxes & Duties
For international customers, please note that your items may be subject to your local customs taxes, charges, or import duties, and you will be responsible to cover the fees before delivery can proceed. These charges are not included in the item price or shipping rates, and we advise you to check on your country's import tax before making an online purchase.

Delivery timeframes include the packing of your order upon confirmation. All deliveries come with a tracking number.

Do you deliver internationally?

We ship worldwide, except to Malaysia and Thailand.

For Malaysia and Thailand, you can shop at their respective websites:

Sonata Malaysia

Sonata Thailand

Can I purchase in-stock items together with a pre-order/backorder item?

If you wish to receive your in-stock items first, please place separate orders for in-stock and pre-order/backorder items.

For orders with pre-order/backorder items, all items will be shipped together. (i.e. in-stock items will only be mailed together with pre-order/backorder items when all the items are ready.)

Can I change or cancel my order after confirmation?

Unfortunately, amendments or cancellations can't be made once your order's been confirmed.

We always want to make sure your order is delivered to you as soon as possible, so orders are sent for processing as soon as we confirm it.

Tip: Double-check your orders carefully before checking out and making payment!

Can I collect my online purchase at the retail store?

Unfortunately, this option is not available at the moment.

Exchange & Return Policy

What is your Exchange & Return Policy?

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Ensure that the items do not fall under the exceptions/non-exchangeable items list. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at admin@sonata-dancewear.com. Please include in your email:
- Photo of items with manufacturing defects
- Detailed explanation of the issue with your order
If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us with any questions at admin@sonata-dancewear.com.

Our detailed Exchange & Return Policy can be found here.

I received a defective item, how do I request for an exchange?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Ensure that the items do not fall under the exceptions/non-returnable items list. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@sonata-dancewear.com.

Please include in your email:
- Photo of items with manufacturing defects
- Detailed explanation of the issue with your order

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Payment

What payment options do you accept?

For online orders: We accept payment via Visa, Mastercard, American Express.

I cannot proceed to pay for my order, what do I do?

Please take a screenshot of the error message (if any) and drop us a message here. Thank you!

Account

Do I need an account to shop?

Yes, you need to have an account with us to place an order.

Sign up here (it's free!)

I am unable to log into my account, what do I do?

Head over to our login page and key in your email.

If you're prompted to enter your password, you're already registered and have an existing account with us.

If you're not sure about your log in details, try to reset your password.

If you're prompted to create a new account, the email you have entered is not registered for an account with us. Sign up and create a new account with us.

If you're still unable to access your account, feel free to contact us.

I have reset my password but did not receive any emails. What can I do?

The password reset email may have been filtered into your junk or spam folder.

Please do a quick check and if it's still nowhere to be found, drop us a message here.

Fabric/Colour Variations

Why do the online colours look different from the actual product?

Colours rendered on digital screens will have some variation with the original fabric colours, because monitors and other electronic devices (eg. mobile phones) have varying abilities to display colours. For example, a higher DPI resolution on the screens can provide clearer images.

Due to the possible risks that online colours will have some variations with the original fabric colour, the differences cannot be considered as a production defect.